FAQs

What is dry cleaning? How do you clean my clothes without getting them wet?

Dry cleaning operates under the same principles as washing except rather than using water to deliver soap to a garment, it uses a solvent. The fibers that make up your typical dry clean garment cannot handle being soaked in water so solvent is a more delicate alternative. By eliminating moisture from the cleaning process we are able to get your garments clean while extending their life all without shrinking anything. After your items are cleaned, they are hand-pressed. Pressing is what takes the wrinkles out of your garments.

What is Juliette?

It’s really easy. Enter your preferred pickup date, indicate whether you have Wash & Fold, Laundered Shirts (men’s button down shirts for pressing only), or Dry Cleaning.
Add any information regarding stains and specific pickup and delivery instructions. Enter the preferred delivery date, then submit the order. We’ll bring you a Cleanly laundry bag and garment bag to use on all your orders on your first pickup. That’s it - now go back to doing what you love.

How Exactly Does Dry-cleaning Help Kill Germs?

We’d like to take this opportunity to let you know that we are here for you during these uncertain times. We’re committed to the safety of all our fellow New Yorkers. In light of developments regarding COVID-19, we wanted to provide some details and additional information around the dry-cleaning process.

• Dry cleaning is able to tackle germs precisely because of the multilayered dry heat exposure of the clothing that would literally kill most organisms left in the fabric.
• Any high heat dry cleaning or drying for about 30 minutes is the surest and most effective way to kill various bacteria and viruses.
• Usually, heating garments at a high temperature between 200–220 degrees Fahrenheit inside the steaming section of the dry cleaning process is very effective in killing almost all the germs. As the high heat from the steam reaches the fabric under regulated pressure inside the dry-cleaning boiler, the microorganisms are attacked and killed off.
• Further, as the process reaches its final stage of pressing, the finishing process also uses high heat, of about 300- 325 degrees Fahrenheit to steam press the piece, which further kills off bacteria.

How Does Juliette Work?

It’s really easy. Enter your preferred pickup date, indicate whether you have Wash & Fold, Laundered Shirts (men’s button down shirts for pressing only), or Dry Cleaning. Add any information regarding stains and specific pickup and delivery instructions. Enter the preferred delivery date, then submit the order. We’ll bring you a Cleanly laundry bag and garment bag to use on all your orders on your first pickup.

That’s it - now go back to doing what you love.